Companies are increasingly facing up to the challenge of how to make performance management a success within their organisation. Effective Business Performance Management(BPM) is central to the success of all organisations. In general Business performance management is a form of business intelligence used to monitor and manage a company’s performance. The purpose of BPM is…
DetailsIn Business performance management, whenever we speak of the performance scorecard, the Balanced Scorecard inevitably becomes the focus. A business performance scorecard can be any range of performance measures that are put in place to better manage a business better. However, for a more well rounded view a balanced scorecard approach is often encouraged. What…
DetailsManaging the Business Process Despite the onset of technology that is available today for SMEs, managing business processes is a huge challenge in most companies. Most continue to operate their business in divided silos and repetitive wastage. This is not due to a lack of desire to improve or grow but that there exists some …
DetailsIn an increasingly competitive environment, keeping your existing customers coming back to your establishment is as important as gaining new ones. In order to do this, we need to up the ante on the Customer service you provide. Excellent Customer service quality delivery is not always defined as a systematic process but also needs to…
Details
