Managing the Business Process
Despite the onset of technology that is available today for SMEs, managing business processes is a huge challenge in most companies. Most continue to operate their business in divided silos and repetitive wastage. This is not due to a lack of desire to improve or grow but that there exists some conditions that make it difficult for companies to embrace technology that can break the chains that weigh the traditional companies from excelling.
Business Process Management is how a company identifies, edits, implements and analyses the predictable processes that make up the core of its business. Often Business Process Management leverages technology to deliver effective implementation. The two most common blocks include human error and lack of focus. Often organisations fall prey to chaos in the form of:
- Lack of clarity
- Lack of focus
- Lack of Discipline
- Lack of engagement
Each department in a company is responsible for taking some raw material or data and transforming it into something else along a Value Chain. There may be a dozen or more core processes that each department handles. Whenever a department falls prey to any one of the Chaos factors, it makes it more difficult for them to perform to their fullest to deliver the outcome they desire.
A company will not be able to function or operate smoothly without a solid structure in place, and in that structure are sets of business processes that must be followed and carried out like clockwork to ensure that the business or organizational goals are achieved.
The expected results from business process management implementation include more effective processes or work flows and more efficient operations that translate to lower costs and higher revenues, and greater adaptability of the company even in the face of challenging working conditions and economic environment. Some of the problems often encountered in a company include operational inefficiencies and unnecessary wastage, lack of optimization of the workforce, low retention rate of customers.
By paying attention to managing the business processes, human error will be reduced or eliminated completely, communication will be improved, and the stakeholders will be reminded time and again of the vital roles that they have to play in the grand scheme of things.
It helps to gather the management team and work towards building a framework for business process management and eventually working towards a complete transformation
Step 1: Strategize
Design business process to identify key drivers and existing workflows. Develop strategy Mapping to help define business drivers objectives and metrics.
World class companies focus on value drivers to improve financial performance.
Step 2: Plan
Derive an execution plan involving allocation of resources, people, knowledge, technology equipment and money.
Step 3: Execute
Educate the members of the company about why new processes have been adopted, the benefits and their role in the business process management transformation. Train team members to ensure quicker adoption of the new technology
Step 4: Monitor and Analyse
Constantly monitor outcome and adoption of the new processes. Fill gaps and analyse outcomes
Step 5: Implement and adjust
leveraging technology, businesses can receive data via Dashboards to highlight potential issues. Dashboards provide managers with additional information to help them make fast, efficient, higher quality decisions.
In order to maximise the impact of Business process management, a more thorough transformation is necessary. Enter Business Process transformation.
Business process transformation involves radically changing the elements of your processes to meet new business goals. Usually, these new goals are centered around a new digital transformation implementation.
Most companies bite the bullet and engage when they need to make a drastic update to existing processes. Using this process transformation methodology, companies can modernize their processes, incorporate new technology, save costs, and better integrate your core systems.
This is done by infusing the fundamental behaviours of outstanding performance like problem solving, desire for continuous improvement and resilience into a company’s DNA. Transforming an organisation is about breaking long standing organisational habits and laying the foundation for change. It takes leadership commitment across the entire team and achieve alignment. The technology is today easily accessible to companies who have the courage to change the way they have always managed their businesses to embrace new ways. the challenge is not technical capability but rather about mindset transformation. Are you ready?