A lot of companies are competing for sales and customer loyalty, so most businesses are investing time and money in marketing and advertising to bring-in customers. But in today’s competitive marketplace, your customers need more than just a good product or services in order to keep their loyalty. Companies often become complacent about the level…
At the CloudExpo Asia 2019, TreeAMS signed on her first consultant, Mr Neo Wei Woon from Enliven Consulting LLP. A well-established trainer in Singapore specializing in HR, service excellence, manufacturing and Food and Beverage Industry. Neo Wei Woon is a Principal Consultant and Trainer at Enliven Consulting LLP. His expertise includes business consulting with…
Performance management, also known as business performance management, includes (but are not limited to) the following: details the organisation’s business goals and KPIs sets the direction of business policies and strategies tracks progress and determines the effectiveness of plans reviews achievements and identifies learning points and room for improvement generates more tailored, targeted strategies to…
As the environment becomes increasingly competitive, companies are facing the challenge of having to make performance management a success within their organisation to ensure sustainable growth. Definition of Performance Management Broadly, there are 2 main areas in performance management. Business Performance Management Objective: To improve the performance of personnel and management. The use…
Companies are increasingly facing up to the challenge of how to make performance management a success within their organisation. Effective Business Performance Management(BPM) is central to the success of all organisations. In general Business performance management is a form of business intelligence used to monitor and manage a company’s performance. The purpose of BPM is…
In Business performance management, whenever we speak of the performance scorecard, the Balanced Scorecard inevitably becomes the focus. A business performance scorecard can be any range of performance measures that are put in place to better manage a business better. However, for a more well rounded view a balanced scorecard approach is often encouraged. What…
Managing the Business Process Despite the onset of technology that is available today for SMEs, managing business processes is a huge challenge in most companies. Most continue to operate their business in divided silos and repetitive wastage. This is not due to a lack of desire to improve or grow but that there exists some …
In an increasingly competitive environment, keeping your existing customers coming back to your establishment is as important as gaining new ones. In order to do this, we need to up the ante on the Customer service you provide. Excellent Customer service quality delivery is not always defined as a systematic process but also needs to…
Companies invest resources and time to develop training programs so as to ensure knowledge transfer. However, often many companies focus on the implementation of the training but most do not focus on outcomes and effectiveness. Training isn’t easy, and employee turnover is expensive, so efficient onboarding is critical. To that end, having the ability to…
Business operations change frequently with an ever-increasing focus on productivity and automation. In addition, businesses traditionally instruct each outlet to update their operation documents manually. But this proves to be a tiresome task in terms of accuracy and timeliness. Hence, dissemination and manual updating of SOP become a chore that tends to be forgotten or…